Privacy Last update 10 months ago

Privacy Policy for TaskSouq

Effective Date: February 2024


1. Introduction


TaskSouq, a business based in London and accessible at tasksouq.com (referred to as "we," "us," or "our"), is committed to safeguarding the privacy of its users and visitors. This Privacy Policy outlines how we collect, use, disclose, and retain your personal information when you visit our website or use our services. By accessing our website or using our services, you acknowledge that you understand and consent to the practices described in this policy.


2. Information We Collect


We collect various types of information, including:


a. Information You Provide:


  • When you register on our website, use our services, complete forms, or participate in any programs we offer, we may ask you to provide personal information such as your email address, login details (e.g., Facebook or Google accounts), and username.
  • We may also collect additional information, including your name, profile details, physical address, telephone number, transactional information, payment details, taxpayer information, and content you upload to the site.
  • Information related to your interactions with TaskSouq, such as your posts on our blogs or forums and your communications with other users, may also be collected.


b. Information We Collect Automatically:


  • We automatically collect information about your usage of our website, including your interactions, transactions, searches, and the pages you visit.
  • This information may include geo-location data, IP addresses, device and connection information, browser details, web-log information, and URLs of pages you visit.
  • We may also collect data related to cookies and similar technologies. For more details, please see our Cookie Policy.


c. Information We Receive from Third Parties:


  • We obtain information from third-party vendors and other available sources to enhance the information we collect about you.
  • If you link, connect, or log in to your TaskSouq account through third-party services (e.g., Google, Facebook, LinkedIn), we may receive information such as your registration and profile details from those services.
  • Information may also be received from enrichment service providers, advertising partners, and other sources to improve your experience and manage marketing campaigns.


3. Legal Basis for Processing Your Personal Information


Our processing of your personal information is justified by various legal grounds, including:


  • Your consent for specific purposes.
  • Necessity to perform a contract or take steps before entering into a contract with you.
  • Compliance with legal or regulatory obligations, such as fraud prevention.
  • Support of our legitimate business interests, provided your rights and interests are respected.


4. How We Use the Information Collected


We use your personal information for the following purposes:


  • Providing quality service and ensuring the security of our website.
  • Operating the TaskSouq platform and fulfilling our obligations to you.
  • Improving our services, understanding user behaviour, and enhancing your experience.
  • Maintaining marketplace integrity, preventing fraud, and ensuring a secure environment.
  • Contacting you as requested or permitted by this Policy.
  • Promoting and advertising TaskSouq, our services, and the TaskSouq marketplace.
  • Maintaining business records, complying with legal requests, and adhering to applicable laws and regulations.


We will seek your consent before using your information for purposes other than those stated above.


5. How Long Do We Keep Personal Information


We generally retain personal information only for as long as necessary to achieve the purpose for which it was collected. However, we may retain personal information for longer periods in certain circumstances:


  • As required for our operational needs.
  • To comply with applicable laws, resolve disputes, prevent fraud, and collect outstanding fees.
  • For maintaining appropriate business records.


6. Children


Our services are intended for users who are at least 18 years of age or older and legally eligible to form a binding contract. Minors between the ages of 13 and 18 may use our services with parental or legal guardian consent. We do not knowingly collect personal information from children under the age of 13. Parents or guardians should supervise their children's online activities. If you believe we have collected information from a child under 13, please contact us immediately.


7. Contact Us


For inquiries, requests, or to exercise your rights regarding your personal information, please contact us at contact@tasksouq.com.


8. Information We Collect


We collect information from you in various ways:


· Information You Provide: When you register on the Site, use our services, complete forms, or participate in any of our programs, you provide us with personal information such as your name, email address, and contact details. We may also collect additional information, including but not limited to your billing information, transaction details, and authentication information.


· Information We Collect Automatically: When you access, browse, or use the Site, we automatically collect information about your usage, including your IP address, device information, browser type, and pages you visit. We may also use cookies and similar technologies to enhance your experience, analyse website performance, and for marketing purposes. You can learn more about cookies in our Cookie Policy.


· Information We Receive from Third Parties: We may receive information from third-party vendors, service providers, and commercially available sources. This information may include data to supplement the information you provide, fraud warnings, and data enrichment to enhance your experience on our platform.


9. Our Legal Basis for Using Your Personal Information


We process your personal information based on various lawful grounds, including:


· Your consent to specific purposes.

· The necessity to perform a contract or take steps before entering into a contract.

· Compliance with legal obligations.

· Safeguarding our legitimate interests, provided it is proportionate and respects your rights and interests.


10. How We Use Your Information


We use your personal information for the following purposes:


· To provide quality service, operate the Site, and fulfil our obligations to you.

· To ensure marketplace integrity and security, prevent fraud, and maintain a safe environment.

· To contact you, send direct marketing communications, and promote our services.

· To comply with lawful requests by public authorities and applicable laws and regulations.


We may also use your personal information for other purposes with your consent or as permitted by law.


11. Sharing Personal Information with Third Parties


We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your personal information with the following parties:


· Other users and Site visitors: Your username, country, and additional information may be made public when you register. Content you upload, your portfolio, Task information, and ratings may also be visible to other users.

· Service Providers: We share personal information with service providers for the purpose of operating the Site and providing ancillary services, subject to appropriate safeguards.

· Legal Obligations: We may share personal information with law enforcement agencies, public authorities, or other parties in response to legal processes or regulatory requirements.

· Payments and Fraud Detection: Personal information may be shared with payment processors and fraud detection agencies to facilitate payments and protect against fraud and unauthorized transactions.

· Social Media Partners: We share limited personal information with social media platforms and marketing partners to promote our services and the TaskSouq marketplace.

· Users with Whom You Interact: Limited information about you may be shared with other users to improve service delivery.

· Corporate Affiliates: We share personal information with our corporate affiliates for site operation and service provision.

· Corporate Transactions: In the event of a corporate transaction, personal information may be disclosed to the prospective buyer.


12. Where We Store Your Personal Information


Some of your personal information may be stored or processed by third-party suppliers and data processors in jurisdictions with different data protection laws. We take steps to ensure your information is treated securely and in accordance with this Policy, including the use of standard contractual clauses.


13. Do Not Track


Our Site does not respond to Do Not Track (DNT) signals, but you can control cookies as explained in our Cookie Policy.


14. External Links


Our Site contains links to third-party websites. Please note that any data you provide to these third-party sites is not under our control and is subject to their respective privacy policies. We recommend reviewing their policies before submitting personal information.


15. Security


We implement technical and organizational measures to maintain the security of the Site and your personal information. While we take precautions to protect your data, please be aware that the transmission of data over the internet is not entirely secure.


16. Rights of EU, EEA, and UK Users


If you are in the EU, EEA, or UK, you have certain rights regarding your personal information, including the right to:


  • Obtain information about how your personal information is processed.
  • Rectify inaccurate personal information.
  • Erase personal information under specific circumstances.
  • Restrict processing of your personal information.
  • Object to decisions based solely on automated processing.
  • Request data portability.
  • Obtain a copy of safeguards for data transfers outside the EEA.


Please note that some of these rights are subject to exceptions and local laws. We will verify your requests in accordance with our policies.


17. Specific Provisions for California Residents


If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These rights include:


  • The right to request access to personal information collected in the past 12 months.
  • The right to request the deletion of personal information under certain conditions.
  • The right not to be discriminated against for exercising CCPA rights.
  • The right to designate an authorized agent to submit requests on your behalf.


We do not sell your personal information as defined by the CCPA. You can request access or deletion of your personal information through our Customer Relations ticket system.


18. Updating Personal Information


You can update your personal information through your account profile settings. If you believe your information is inaccurate, please inform us, and we will investigate and correct any inaccuracies.


19. Requesting Data Deletion


If you wish to request the deletion of your personal data from TaskSouq, please email support@tasksouq.com. In your email, please include the email address and full name associated with your TaskSouq account. We will process your request in accordance with applicable data protection laws and regulations. Please note that certain information may be retained for legal or operational purposes even after deletion requests are fulfilled.


20. Contact Us


If you have questions or concerns about your personal information or this Privacy Policy, please contact us at contact@tasksouq.com.


21. Changes to this Privacy Policy


We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Please review this policy regularly to stay informed about how we handle your personal information. The effective date of the latest revision will be indicated at the beginning of the policy.